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Our Terms, Your Rights, and How We Operate

casinokai operates under state-specific eligibility requirements across the United States — access to real-money games, including slots, live dealer tables, and sports betting markets, depends entirely on where you are and what your state permits.

State-law eligibility appliesPayPal, Venmo, Play+ account contextData rights on requestAccount security practicesPolicy contact available
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casinokai Our Terms, Your Rights, and How We Operate
POLICY CONTACT

How to Reach Our Legal and Policy Team

If you have a question about your rights under our privacy policy, want to request a copy of your account data, or need clarification on a specific term, we have three direct paths. Each one routes to the policy team, not general support.

Live Chat Start a chat session from your account dashboard. Select 'Policy or Legal Question' from the topic menu so the message routes directly to the right team.
Email Request Send your request to our policy inbox. Include your account email and the specific term or data type you are asking about so we can respond accurately.
Account Settings Path Go to Settings, then Privacy, then 'Manage My Data' to submit a data access or deletion request directly from within your account without contacting support.
DATA AND SECURITY

How We Handle Your Account and Policy Obligations

We apply consistent data-handling standards across all account types, whether you deposit via PayPal, link a Venmo wallet, or load a Play+ prepaid card. Here is what that looks like in practice.

Identity Verification

We verify your identity at account opening using government-issued ID. Documents are encrypted at upload and are not shared with third parties outside of legal compliance obligations under state law.

Cookie Controls

Our cookie notice, linked in the footer, lets you manage non-essential cookies directly. Strictly necessary cookies that keep your account session active cannot be turned off, but analytics cookies can.

Data Retention Rules

Account and transaction records — including PayPal and Venmo payment history — are kept for as long as required by the applicable state or federal standard, then deleted or anonymized on a set schedule.

Requesting Changes

You can request access to, correction of, or deletion of your personal data at any time through the 'Manage My Data' path in account Settings or by contacting the policy team by email.

Legal and Policy Questions Answered

These are the questions we get most often about our terms, your data rights, and how eligibility works by state.

Access depends on your state's laws around online real-money gaming. We only allow account activity from states where it is permitted under local law. Check your state's current regulations before opening an account.

We collect your name, address, date of birth, and government ID for identity verification. We also log payment method data tied to your PayPal, Venmo, or Play+ account as required for transaction records.

Yes. Go to Settings, then Privacy, then 'Manage My Data' to submit a formal data access request. We respond within the timeframe required by the applicable state or federal standard.

Submit a deletion request via the 'Manage My Data' path in your account settings or email the policy team directly. Note that some records must be retained for a period set by law regardless of the request.

Yes. Any material update to our terms of use or privacy policy is sent to the email address on your account before the change takes effect. Continued account use after that date counts as acceptance.

No. We do not sell personal data to third-party advertisers. Payment data associated with your PayPal or Venmo wallet is used only for processing transactions and meeting legal retention requirements.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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